Support Center

Get shipment help from operations specialists.

Veridock support is structured by issue type and urgency so requests are routed to the right team quickly.

Escalation Guide

How to route issues based on urgency.

For customs holds, missed transfer windows, or delivery failures in progress, call the critical shipment desk immediately.

Address updates and receiver changes should be submitted via tracking correction flow and reviewed by admin operations.

For invoices and account setup questions, use the client portal or support form.

For quotes, service questions, and onboarding planning, submit through quote page.

Common Topics

How do I update receiver information?

Open the tracking link and submit a correction request. Admin operations review it and apply approved changes to the shipment record.

Can we add saved shipments to a client dashboard?

Yes. Use the client portal to add or remove saved tracking IDs and manage notification preferences.

How do critical incidents get communicated?

Exception events can trigger email or SMS notifications and are recorded in the admin operations timeline.

Where do I request pickup scheduling?

Use the quote page pickup request section to submit preferred date, address, and package profile.